We provide clear information about fees, refunds, terms and privacy. This page is designed to be transparent for donors and to support payment processor reviews.
Pricing and Fees
Last updated: 14 January 2026
Donations on our website are displayed and processed in United States Dollars (USD)
(or another currency if shown at checkout). The exact amount charged in your local currency may depend
on exchange rates and fees applied by your bank or card issuer.
Payment processing fees
When you donate online, your payment is processed by third-party payment service providers
(for example, card processors such as Stripe). These providers typically charge a small fee per transaction.
- No hidden charges: we do not add a separate platform fee by default.
- Donor amount: the amount you confirm at checkout is the amount requested from your payment method.
- Optional fee coverage: if we ever offer an option to cover processing fees, it will be clearly shown before confirmation.
Receipts
We provide an electronic acknowledgement/receipt (where applicable). Tax deductibility depends on the laws of your jurisdiction. You are responsible for obtaining your own tax advice.
Refunds, Chargebacks and Unauthorised Transactions
Last updated: 14 January 2026
Donations are intended as voluntary contributions to support our mission and are generally
non-refundable. However, we take donor concerns seriously and review requests in good faith.
When we may refund
- Duplicate donations, obvious input errors, or an incorrect amount (reported promptly)
- Confirmed unauthorized transactions (cardholder did not consent), subject to verification
- Any situation where a refund is required by applicable law or by the payment processor rules
How to request help
If you believe a donation was made by mistake or without your authorization, contact us at
youhelped@internationalinstituteforsocialimpact.org
with donor email, approximate date/time, amount, and any relevant transaction details.
Chargebacks
If you file a chargeback with your bank, the payment processor may temporarily reverse the donation while they investigate. We encourage donors to contact us first so we can attempt to resolve the issue quickly and reduce delays.
For security: card and bank details are handled by certified payment processors (e.g., Stripe). We do not store full card numbers on our servers.
Terms of Service
Last updated: 14 January 2026
These Terms govern your use of this website and any donation you make through it. By donating or using the website, you agree to these Terms.
1. Donations
- Donations are voluntary and are not payments for goods or services
- We do not provide equity, profit-sharing, or financial return to donors
- We use funds to support humanitarian and social assistance initiatives and necessary operational costs
2. Payment processing
- Payments are processed by third-party providers (e.g., Stripe) in a secure environment
- We do not store full payment card details on our servers
3. Acceptable use
You agree not to misuse the website, attempt unauthorized access, or interfere with website security and operations.
4. Changes
We may update these Terms from time to time. The Last updated date reflects the latest revision.
5. Contact
Questions about these Terms: youhelped@internationalinstituteforsocialimpact.org
Privacy Notice
Last updated: 14 January 2026
This Notice explains how International Institute for Social Impact collects, uses and protects personal data when you visit our website or make a donation.
1. Data we may collect
- Contact data (name, email) provided by you
- Donation/transaction data (amount, currency, date, payment identifiers)
- Technical data (IP address, browser/device information) for security and analytics
2. How we use data
- To process donations and provide acknowledgements/receipts
- To respond to support requests and prevent fraud
- To improve website performance and security
3. Sharing
We may share necessary data with payment service providers (e.g., Stripe), hosting/IT providers, and professional advisors, only as needed to operate the service and comply with legal obligations.
4. Security
We take reasonable technical and organizational measures to protect data. Payment details are handled by certified payment processors; we do not store full card details.
5. Contact
Privacy requests: youhelped@internationalinstituteforsocialimpact.org
Legal Entity Snapshot
Key organization information, presented clearly for donors and reviews.
| Legal name | International Institute for Social Impact |
| Entity type | Domestic Nonprofit Corporation (New Mexico, USA) |
| Principal place of business | 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, USA |
| Mailing address | 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, USA |
| EIN | 41-3537407 |
| Registered agent | NORTHWEST REGISTERED AGENT, INC. (4221701BA), 1209 MOUNTAIN ROAD PL NE, STE N, Albuquerque, NM 87110 |
| Support email | youhelped@internationalinstituteforsocialimpact.org |
| What we offer | Fundraising for charitable/humanitarian and social assistance initiatives (donations; no goods/services sold on this page). |
If you need public records or governance documentation, contact us and we will provide the appropriate public documents where available.